The sound of silence: Measuring suffering at work
Résumé
What realities do questionnaires and surveys, designed to measure stress and suffering
at work, bring to light? What realities do they conceal? In this research, we consider
self-assessment scales and questionnaires as techniques of visibility that contribute to
the construction of knowledge on the ‘suffering subject’ at work. We conducted a
qualitative analysis of the questionnaire and survey report conducted by the consulting
firm Technologia for France Telecom Orange, after a spate of suicides in 2008–2009.
The results show that: (1) the questionnaire used to measure suffering at work views
the subject as someone reflective yet rather passive, and their suffering as resulting
from an unbalanced relationship with the work environment, (2) the report further
restricts this understanding of suffering to the administrative position of the individual,
(3) as a consequence, the political, strategic, ideological dimensions and the economic
power struggles affecting work are silenced.
Relying on Foucault’s approach to knowledge (savoir), we interpret this narrow
concept of the subject and their surroundings as resulting from an assemblage between
scientific discourses and visibility techniques; a compromise that conceals debates on
the strategic orientation of the firm.
Domaines
Gestion et managementOrigine | Fichiers produits par l'(les) auteur(s) |
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